Warranty

Here at DryCase we realize that our products are used by some of the most active people in the world. From extreme athletes to passionate hunters and everyone in between, our products are proven to perform for our users in the most unique and demanding conditions. We also understand that with an active lifestyle comes more wear and tear on your gear. Each product is used differently and each product has a different story. That being said, DryCase reserves the right to determine whether the product was damaged due to a manufacturing defect or by wear and tear.  Customers may be entitled to a replacement or product credit depending on the circumstances and assessment of the damages. Please contact returns@drycase.com for more information.

 

7 Day Return Policy

Any customer that purchases a product directly from Drycase.com is entitled to a full refund within seven (7) days of purchasing said product as long the following requirements are met:

  • The product must be Unused and Unopened
  • Product must be in the original packaging and contain all items that were originally included.
  • A copy of the original Proof of Purchase must accompany the return.
  • Customer is responsible for any and all shipping and handling cost involved with returning the Product to DryCase.

In order to fulfill the refund request please follow the steps below:

  1. Contact DryCase Customer Service by emailing returns@drycase.com or by phone at 910-791-0009 ext. 2 to receive a Return Authorization (RA).  No returns will be processed without obtaining the required the RA number.
  2. Place the Product and Copy of Proof of Purchase (with RA written on the Proof of Purchase) in a box and ship to:

DryCase
        Attn: Retail Returns
        349 Military Cutoff Road
        Wilmington, NC 28405

One Year Warranty

DryCase Phone/Tablet Cases, Headphones, and Speakers are protected under a Limited One Year Warranty that ensures coverage of manufacturing defects within the product’s normal scope of use. DryCase will be responsible for any product that is deemed to have a manufacturing defect within the first year after the consumer purchase of the product, but is not responsible for any damages or losses incurred because of loss or misuse of that product.

Limited Lifetime Warranty

DryCase Dry Bags and Coolers are protected under a Limited Lifetime Warranty that ensures coverage of manufacturing defects within the product’s normal scope of use. DryCase will be responsible for any product that is deemed to have a manufacturing defect within the life of the product, but is not responsible for any damages or losses incurred because of loss or misuse of that product.

In order to fulfill the warranty, DryCase requires the following documentation:

  • Copy of Original Proof of Purchase.
  • A typed page with Customer Name, Contact Info, Shipping Address, Explanation of the Defect, and RA Number.
  • RA Number can be obtained by either calling DryCase Customer Service (910-791-0009) or by emailing returns@drycase.com.
  • Photos of Damaged Product/Area of Damage
  • In some instances DryCase will request the product be shipped back for evaluation.
  • The customer must incur any return shipping and handling costs associated with getting the product back to Dry Case at:

DryCase
                        Attn: Warranty Returns
                        349 Military Cutoff Road
                        Wilmington, NC 28405

Depending on the type of damage and depreciation of the product, DryCase will either:

  1. Provide a replacement product free of charge
  2. Provide a product credit towards a future purchase
  3. Determine the cause of the defect, and take appropriate action to improve the manufacturing quality control process

Drycase does not assume any responsibility for damaged devices that were inside the Drycase whether this damage is due to water, impact, or other circumstances. We have no way of knowing how the device was damaged, and the Drycase can be waterproof tested before each and every use.

Photo Contest

Win big by entering the DryCASE photo/video contest!
Wet phones are no fun. With DryCASE you no longer have to worry about ruining your phone or camera while in close proximity to water.
If you have a great picture or video to show of your underwater excursion using DryCASE, we want to see it! The entrant with the most creative photo or video wins!

More details on how to enter

Photo of the day